BitcoinPenguin is one of a handful of crypto casinos that operate exclusively using cryptocurrency. Aside from that, it offers a decent game library and an enticing welcome bonus.
In this BitcoinPenguin casino review, we will look at what else this hidden gem has to offer. We will also see how its customer support holds up and if there are any hidden conditions that you may need to know about before playing.
Pros
Ability to play using crypto
Wide range of great games
Fast deposits and withdrawals
No verification process
Modern site design
Ridiculously easy registration
Cons
No rewards or VIP program
Long customer support response times
Dismal FAQ section
Basic Overview
First available online in 2014, BitcoinPenguin is one of the truly crypto casinos available today. There is no mention anywhere on the site as to who owns or operates the site. The only information available is that it is based in Costa Rica but operated out of Belize.
Rumor is that the site is licensed by Costa Rica. However, this is not a country that has any form of gaming authority and certainly doesn’t issue any type of gaming license. Instead, registered companies in the country are allowed to operate as online casinos as long as they follow the local law.
This means, in essence, that the site doesn’t have any form of a gaming license. However, before that scares you, the site still has to conform to all local laws and regulations in Costa Rica and Belize (from where it operates)-making it relatively safe.
Available Games
The site has well over 500 games to choose from. It also states that these games are provably fair-which is another reason that the lack of a license is a non-issue when it comes to this casino.
Games are also offered by some of the biggest software developers in the industry today. This includes studios like BetSoft, Endorphina, BGaming, Vivo Gaming, Platipus, and Gameart.
All games offered by the site are listed in categories according to what gameplay they offer. This lets you find what you are looking for quickly and easily.
Slots
There are over 400 slot games to choose from-each offering a unique gaming experience. Available titles include Slotfather 2, Buffalo 50, Bonanza Billion, Aztec Magic Deluxe, Johnny Cash, and Chinese Tigers.
Each of these games has a great demo mode that lets you play before spending your money.
Table Games
While not listed under a Table Games category, there are a variety of your favorite casino table games available. These are Poker, Roulette, Video Poker, and Craps. Each of these games offers multiple versions that are listed under their own category.
Like with the slots, these games offer a demo mode to try.
Live Dealer
There is a selection of live games if you prefer playing with real players and dealers. Available games include Baccarat, Roulette, Blackjack, and Poker.
These games offer a spectator mode but no demo mode.
Lottery
Aside from normal casino games, BitcoinPenguin also has a Lottery category. Here, you will find different versions of Bingo and some scratchcards that you can try your luck at.
These games do allow a demo mode so that you can see how the game works before you spend money playing.
Site Legitimacy
BitcoinPenguin.com has a relatively mixed online reputation from previous players. However, most issues that we saw complained about (such as customer support) weren’t an issue for us at all. Therefore, we think the site has been working to improve things.
While many people are also skeptical about the site not having a license, it should be noted that bitcoin casinos don’t necessarily need a license to operate. Not having a license doesn’t automatically make the site illegitimate.
Another thing the site has that makes us trust it is the continuously updating list of winners displayed on the homepage. You will be hard-pressed to find a scam casino that will be brave enough to do something like this.
How to Register
Registration on BitcoinPenguin is one of the easiest registrations you may ever encounter. All that is needed is to enter your email address and a password. You will then receive an email to confirm your account.
Once this is done, you can begin playing immediately. There is no need to provide any additional information to the site.
In fact, the site doesn’t appear to have any Know Your Customer (KYC) policy-failing to even mention verification in the main terms and conditions. This means you shouldn’t ever have to confirm your identity.
It also, however, means that you should ensure your account is secure and that only you know your details. You can also set up Two-Factor Authentication using Google Authenticator through your player profile.
What we did find strange, however, was that under our player account we did find an option to upload our verification documents.
We asked support about this and were told that, at the moment, there is no need for us to verify our identity. Therefore, perhaps this is something they will implement more strictly in the future.
Payments and Withdrawals
Payments to your player account can only be done using crypto. The site doesn’t support any form of fiat currency.
Supported cryptocurrencies are Bitcoin, Bitcoin Cash, Litecoin, Ethereum, Dogecoin, Ripple, and Tether.
Depositing into your player account can be done by scanning the QR code shown on your player account or by using your secure deposit address.
Withdrawals can also only be done using crypto options. These are known as Cashouts and can be requested from your player account by entering in your secure Bitcoin address.
The site boasts it has “very fast withdrawals” but refused to comment on what is classified as very fast.
Bonuses and Promotions
The welcome bonus offered by the site features a first deposit bonus of 100% (up to 0.2 BTC) and a second deposit match bonus of 75% (up to 0.2 BTC). Your first deposit also features 30 free spins, while the second deposit comes with 25 free spins.
In addition to this bonus for new players, the site holds regular promotions. You can find more info on these by visiting our BitcoinPenguin bonuses page.
Reward Programs
Sadly, the site doesn’t offer any type of VIP or loyalty rewards program. When we asked support about this, we were simply told that all promotions of the site are publicly displayed and there are no other reward programs.
Usability
The site is very modern and is one that we really enjoy looking at. All navigation is also easily managed thanks to the top menu bar that holds links for everything you need.
While there is no dedicated application for Android or iOS, the site loaded well on all of the mobile devices that we tested it on. This means that you can access your account even when you are on the move.
Customer Support
The FAQ section of the site is an absolute joke. Under every category you will find the same questions-each of which holds the same answers. These all relate to what Bitcoin are and how you can get some.
If you don’t get an answer from the FAQ (which you won’t), there is an online form and a support email address (support@bitcoinpenguin.com). There is also a live chat function that operates with a chatbot. You can speak to a real person by simply replying ‘agent’ to the chatbot, who will then transfer you.
We waited around five minutes each time we tried to speak to a support agent. However, the wait was worth it because the agents we spoke to were friendly and helped to answer our questions.
The one complaint that we have is that it did take a long time to get a response to each of our questions. The longest taking over 10 minutes.
Rules and Restrictions
There are no rules or restrictions listed in the terms and conditions of the site. Instead, all that is said is that it is your responsibility as the player to ensure that you are of a legal gambling age and that you are in a territory that allows online gambling.
Therefore, should you register a player account whilst knowing that it is illegal for you to do so, you may lose any money you deposit or win.
Conclusion
Some people may be wary of BitcoinPenguin casino. This is because the site seems to operate differently from most other online crypto casinos. Especially in terms of being licensed and requiring players to verify their identities.
However, we think that BitcoinPenguin is a good crypto casino overall. This is because the site allows you to play using crypto as a default currency, there’s no need for time-consuming verification processes, and the site operates alongside some of the best software developers.
So, while BitcoinPenguin could certainly work on improving areas like customer support response times and the truly embarrassing FAQ section, it is still a decent crypto gambling site overall.
In fact, if you’re looking for a true bitcoin casino that values anonymity, we definitely recommend you look into this one.
Yes. While BitcoinPenguin may not have an official gaming license, the site is associated with some of the best software developers, is liable to local laws in Costa Rica and Belize, and openly displays recent winners.
This all makes us trust the site.
Does BitcoinPenguin.com offer a rewards or VIP program?
Sadly, there is no rewards or VIP program available to players on BitcoinPenguin.com. Instead, the site offers a number of promotions and offers that can be viewed on our BitcoinPenguin promotions page.
How do I deposit into my BitcoinPenguin player account?
Depositing crypto into your player account can be done by scanning the on-screen QR code from your player account. If you don’t want to scan a code, you can also make a deposit using your secure deposit address.
What cryptocurrencies does BitcoinPenguin.com support?
BitcoinPenguin currently supports Bitcoin, Bitcoin Cash, Litecoin, Ethereum, Dogecoin, Ripple, and Tether. It has no support for any type of fiat currency.
Can I play using cryptocurrency with BitcoinPenguin.com?
Yes. Because the site doesn’t support fiat currency of any kind, all crypto that you deposit to your online wallet will appear in your player account as crypto. You can then use this crypto as your default currency whilst playing on the site.
