Las Atlantis Casino Review: Good But Not Quite Perfect

At first glance, Las Atlantis is easily one of the best-looking online casinos around today. It also promises many appealing features to entice players to register an account.

In this Las Atlantis Casino review, we will look at how the site lives up to its looks in terms of available games and support. We’ll also check what deposit methods and currencies are available to see if this a crypto casino that is worth signing up with.

Pros

• Selection of great games
• Impressive welcome bonus and promotions
• Multiple ways to contact support
• Supports deposits using crypto and fiat currency

Cons

• Live chat support is utterly useless
• Cannot play using crypto as a currency
• No provably fair games
• The site looks completely different once logged in

Basic Overview

First launched online in 2020, Las Atlantis Casino is one of the newest online crypto casinos available today. The site is owned and operated by Estonian company Arbath Solutions OU. The company runs multiple online casinos including Red Dog and Slots Empire.

All gaming on the site is regulated according to the gaming license it has issued by the Curaçao Gaming Commission.

Available Games

There are over 200 casino games in the library of Las Atlantis. While this means that there are plenty to choose from, none of these games are listed as provably fair. However, this is no deal-breaker.

Almost all the games available on the site are from software developer Real Time Gaming. Those that don’t are provided by Visionary iGaming.

All the available games are separated into different categories to make it easy for you to find the ones you’re looking for.

Slots

The site hosts over 150 great slot games for you to try your luck at. These include all of Real Time Gaming’s best games such as Achilles, Ancient Gods, Asgard, Bubble Bubble, Caesar’s Empire, and Cash Bandits 2.

Almost all of the slots available offer a demo mode that you can use to try the game before you spend money playing.

Table Games

There are over 10 table games to choose from. These include Poker, Blackjack, Baccarat, Roulette, Craps, and War.

Like the slots, most of these offer a demo version.

Specialties

In addition to table games, the site has a special category that holds unusual games to play. These include games like Bingo, Fish Catch, Magic 7’s, Sic-Bo, and Hot Dice.

Most of these games feature a demo mode.

Live Casino

There are select live casino games, including Blackjack, Roulette, Super6, and Baccarat. However, these are not hosted by Las Atlantis. Instead, you will be redirected to a site called Vig Games.

Site Legitimacy

All actions on the site operate under gaming license 365/JAZ issued by the Curaçao Gaming Commission. The is the license issued to Arbath Solutions OU and the one that ensures the site does what it claims to do in terms of regulation.

The homepage also lists a stream of recent winners. This is something that not many scam sites would attempt to get away with.

Finally, the online reputation of the site is pretty good. This shows that many players have given the site a chance and have been happy with how it operated.

How to Register

To register, you will need to provide a username and password. You will also have to submit your full name, contact number, email address, physical address, date of birth, and gender.

Once you have submitted all this information, you will need to select the default currency that you will use while playing.

The site has a KYC (Know Your Customer) policy that will require you to verify your identity. This is usually done after you’ve made your first deposit.

To verify your account, you will need to email proof of your identity, address, and payment method (except if you pay using crypto) to verification@lasatlantis.com. Verification usually takes about three working days.

Payments and Withdrawals

It should be said upfront that Las Atlantis doesn’t allow you to play using crypto as a currency. For that, you will be limited to Australian dollars and US dollars.

Instead, cryptocurrencies can only be used to deposit funds into your player account. This crypto will be converted to fiat currency during the deposit process.

Available deposit methods are Bitcoin, Litecoin, Ethereum, Visa, Mastercard, Neosurf, PayID, and American Express. There is also an option to deposit with the assistance of live chat or over the phone by calling a toll-free number (+1 855 3138 974).

To withdraw your winnings, you will need to request a payout from your player account. Withdrawals are processed by wire transfer, back to your credit card, or using Bitcoin.

While most online crypto casinos don’t have any waiting period for crypto withdrawals, Las Atlantis requires three days to process any withdrawal request.

Withdrawals are capped at US $2,500 per request.

Bonuses and Promotions

The current welcome bonus offered to new players gives you a 260% deposit match plus 40 free spins on the 5 Wishes slot game.

The minimum deposit is $10 for Neosurf, $20 for BTC, $25 for IGC, $30 for credit card, and $30 for PayID. The maximum allowed bet is $10, and the maximum payout is 30x the amount you deposit. To claim your bonus, you will need to wager 35 times the amount of your deposit plus your bonus.

This means that depositing $75 will require you to meet wagering requirements of $2,820 before you can claim your bonus.

The site also boasts other promotions and bonuses. Check out our Las Atlantis Bonuses page for more details.

Reward Programs

While there is mention of a VIP program that allows you to raise your withdrawal limit, there is no mention anywhere on the site of what this program entails.

We tried multiple times to contact support to enquire about this. Unfortunately, we weren’t successful with any attempt. We eventually found some information regarding the program in the terms and conditions.

Simply put, the VIP program is when the site decides to increase your customer level based on your wagering levels and how often you play. The only visible benefit to a higher customer level is an increased withdrawal limit.

Usability

When we first visited the site, we admit it was hard not to be impressed. That’s because the site has great graphics and is very user-friendly.

Sadly, after logging in, you will be directed to your main player lobby. Here, the design is much older, and the site isn’t nearly as easy to use.

Regardless of this, the casino is fully responsive on almost any mobile device. There is also a dedicated PC application that can run on any PC using Windows 7 or above.

Customer Support

The site offers an FAQ section that is helpful only for the most basic questions. There is also a support email address (assistance@lasatlantis.com) and two support contact numbers (+1 855 313 8974 and +61 1800 775 026). There are no hours of operation listed for these numbers.

There is also a live chat function. We connected to an agent quickly but waited over five minutes between responses. At one point, when asking if we were still connected, we received a message telling us that we should expect delays because the support agent is busy.

We waited this out for over an hour but eventually gave up on hoping for any response from the agent.

Rules and Restrictions

All players need to be 21 years of age or older. Some countries are prohibited from using the site. A list of these countries can be found under the FAQ section.

Conclusion

At first glance, Las Atlantis looks like a fantastic casino that offers everything you may be looking for. This includes multiple support options and a decent library of great games.

Sadly, the support is beyond lackluster, the ability to play using crypto as a currency simply isn’t supported, and the main player lobby looks like it was designed way before 2020.

So, while this is still a decent online casino to consider if you simply want to deposit funds using crypto, there are better online crypto casinos that you might want to look at first.

Las Atlantis Casino - Frequently Asked Questions