Red Dog Casino is one of the newer online crypto casinos available. However, thanks to its game library, extensive support, and decent reputation, it is quickly becoming a name known throughout the industry.
In this Red Dog Casino review, we will see if the support of this site is as good as what is advertised. We’ll also check out its loyalty programs and see how exactly the site deals with cryptocurrency.
Pros
Decent selection of games
Plenty of bonuses and promotions
Helpful FAQ section
Multiple ways to contact support
Supports deposits of crypto and fiat currency
Cons
Live chat support is slow to respond
Cannot play using crypto as a currency
No provably fair games
Withdrawals take 3 business days (even Bitcoin)
The main player lobby design is dated and unappealing
Overview
Initially launched in 2019, Red Dog Casino is owned and operated by Arbath Solutions OU-a company based out of Estonia. The makers of Red Dog Casino also operate four other successful online casinos: Slots Empire, Las Atlantis, El Royale, and Aussie Play.
The site is operated under a gaming license issued by the Curaçao Gaming Commission. This means that everything the site does is regulated and secure.
Available Games
The site offers over 230 great games. Although none of these are listed as provably fair, that is certainly not a deal-breaker considering the vast selection of games available.
Almost all games on Red Dog are proudly supplied by software developer Real Time Gaming. There are, however, a small number that hails from Visionary iGaming and even some that have been developed by the site itself.
Games are sorted into different categories to help you find what you are looking for.
Slots
The site has over 200 slot games that offer a wide variety of fun that you can try and win big on. Some of these include 5 Wishes, Asgard, Aladdin's Wishes, Achilles, and Cash Bandits 2.
While most of these games have a demo version that allows you to try the game before spending your money, some don’t.
Table Games
If you prefer table games, the site has a selection of over 10 different options to choose from. These include Poker, War, Rummy, Roulette, Craps, and a bespoke game called Red Dog.
Like the slots, only some of these games come with the option of a demo.
Specialties
In addition to the standard slots and table games, the site also has a category of special games. This includes things like Hot Dice, Keno, Magic 7’s, Sic-Bo, and Roulette.
Selected games in this category do offer a demo version.
Live Casino
The site doesn’t operate its own live casino. Instead, clicking this game category will direct you to an external casino (Vig Games) that allows you to play with other players and a live dealer.
Site Legitimacy
The website operates under gaming license number 365/JAZ issued by the Curaçao Gaming Commission. This means that the site is monitored to ensure that it operates legally and the way that it should.
The site also shows a constant stream of recent winners. This is not something that any fake site would try to get away with and shows that there are people who are winning regularly.
Moreover, the site has a pretty decent online reputation. This shows that players have interacted with the site in the past and are relatively happy with their experiences.
How to Register
Registering an account is simple and doesn’t take long. All you need to do is provide your basic information such as name, physical address, email, and contact number. You will also need to select a username and password.
Once registered, you can begin playing immediately.
While it is not mentioned anywhere during registration, the site does have a KYC (Know Your Customer) policy. This means that, at some point, you will need to verify your account. According to support, this will usually be after you make your first deposit.
This can be done by emailing in proof of your identity and address. The verification process from the time you email your documents is usually three working days.
Payments and Withdrawals
Unlike other online crypto casinos, Red Dog doesn’t allow play using Bitcoin or other currency. Instead, it simply allows you to credit your account using crypto. This is converted into fiat currency when it is deposited into your player account.
The deposit options available on Red Dog funds are Bitcoin, Litecoin, Ethereum, Neosurf, PayID, US dollar, Euro, and Great British pound.
If you choose to deposit using fiat currency, you can make deposits using Visa, Mastercard, American Express, or Flexepin.
Withdrawals can be requested from your player account. These are processed by wire transfer, to your credit card, or in Bitcoin. One thing to note here is that even Bitcoin withdrawals have a waiting period of three days before they are processed.
This is pretty long, especially considering that casinos that primarily deal with crypto process withdrawals almost immediately. This isn’t really a major problem but does negate one of the main advantages to playing with Bitcoin.
Bonuses and Promotions
If you are a new player, Red Dog offers a decent welcome bonus to encourage you to register. This welcome bonus offers a 225% deposit match bonus with no stated maximum match amount. However, that doesn’t mean there isn’t a catch.
The wagering requirement to receive this bonus is 35 times the deposit amount plus the bonus amount. This means if you deposit $10 and receive a $22.50 bonus, you will need to wager $372.50 just to claim your bonus.
If the welcome bonus doesn’t excite you, there are plenty of other promotions and bonuses that you can get excited about. Check out our Red Dog Casino Bonuses page for all the juicy details.
Reward Programs
The site offers a rewards program called Mission. Playing any game on the site gains you points toward your reward level.
The higher your level, the more bonuses you receive. These take the form of deposit bonuses, cashback, and free spins.
Usability
While the main site is very modern and pleasing to look at, the lobby that you are directed to after logging in is not. The design feels dated and the graphics seem like they are slightly blurred.
However, you will still manage to find your way around very easily, and all the games themselves look and function well.
The site is also fully mobile responsive and can be accessed on most mobile devices. For those playing on a PC, there is also a dedicated Windows application that you can download. This is available for Windows 7 and newer versions of the operating system.
Customer Support
The site has a decent FAQ section that should answer most questions you may have. There is also a support email address (assistance@reddogcasino.com).
Aside from this, there are two contact numbers for support (+1 850 4003 758 and +61 1800 957 289). However, there are no hours of operation listed with these numbers.
The final place to go for support is the live chat function. We were able to get connected to a support agent relatively quickly each time we tried this.
As a standard, the support was friendly and helpful. However, we should mention that they were rather slow to reply and that, by the time they responded, we had already found an answer to our question somewhere else on the site (or using Google).
Rules and Restrictions
The minimum age for a player account on the site is 21 years old. This is very different to the usual age of 18.
There is also a list of countries that are not able to access or use the site. This list can be found under the FAQ section of the site.
Conclusion
Red Dog Casino is a decent online casino that accepts crypto as a form of payment. However, don’t make the mistake of thinking that you’ll be able to play using cryptocurrency like with some other crypto casinos.
Regardless, the site offers a solid offering of games, pretty good support (even if a bit slow), and some decent bonuses and promotions.
So, if you are looking for a site that is a great in-between compared to a traditional online casino and a crypto casino, Red Dog is certainly one that you should look at joining.
Yes, Red Dog Casino is fully licensed and can be trusted.
Does Red Dog Casino offer provably fair games?
No. There are no games listed as provably fair on the site.
Why does the main Red Dog Casino look different to the site?
This is simply because the main player lobby is hosted on a subdomain of the Red Dog Casino domain. The player lobby is still the Red Dog you know and is still secure.
What currencies does Red Dog Casino support?
Currencies that are supported are Bitcoin, Litecoin, US dollar, Euro, and Great British pound.
Can I play using crypto at Red Dog Casino?
No. While you can make deposits using crypto, all money will be converted into fiat currency in your player account.
