Slots Empire Casino is a relatively new online crypto casino that appears at first glance to be doing everything right. With an amazingly beautiful site, customer support that is quick to respond, and the ability to deposit using crypto, there are many things to like.
In this Slots Empire Casino review, we will see if all these things are a pretty façade or if the casino actually lives up to what it says it offers. We will also look at the major things you should know about-like the withdrawal process-that you should know before registering.
Pros
Decent game library
Exciting bonuses and welcome promotion
Quick support responses
Multiple ways to contact support
Supports deposits of crypto and fiat currency
Cons
Support isn’t particularly helpful
Cannot play using crypto
No provably fair games
The player lobby is poorly designed
Basic Overview
Launched in 2019, Slots Empire Casino is one of five online casinos owned and operated by Arbath Solutions OU-a company based out of Estonia. Other casinos run by this group include Las Atlantis, El Royal, Red Dog, and Aussie Play.
The site is run under gaming license 365/JAZ, which is issued by the Curaçao Gaming Commission. Having this license proves that everything the site does is right in the eyes of the law.
Available Games
There are over 230 games to choose from. While none of these are listed as provably fair, this isn’t the end of the world when considering that there are plenty to choose from.
While most online casinos offer games from a rather extensive list of suppliers, this is not the case with Slots Empire. Most games offered by the site are from software developer Real Time Gaming. That said, there are also a few from Visionary iGaming.
The site has all games listed in different categories to make finding the right one for you very simple.
Slots
There are over 200 slot games available to play. These include popular titles like Seven Stripes, Achilles, Aladdin's Wishes, Asgard, and Aztec’s Millions.
Almost all of the slot games have a demo version that you can use to try the game out before you spend any of your money.
Table Games
For players that prefer table games, there are 13 different tables games to play. These include Roulette, Poker, Blackjack, Baccarat, Rummy, and War.
Each of these games allows you to experience a free play demo before wagering your money.
Specialties
The site offers a category of special games. Here, you can find over 10 unique games including Sic-Bo, Bingo, Hot Dice, Fish Catch, and Keno.
Only some of these games allow you to try a demo before playing.
Live Casino
Slots Empire doesn’t host its own live casino. Instead, when selecting to play any of the available Blackjack, Roulette, Baccarat, or Super6 live games, you will be redirected to another site. The site that manages the live casino is Vig Games.
Site Legitimacy
As mentioned, the website operates under a gaming license issued by the Curaçao Gaming Commission. This license (number 365/JAZ) means that the site is regularly audited to ensure it is operating fairly.
Aside from being licensed, the site has a decent online reputation amongst players. It is also run by a reputable company that manages multiple other online casinos without any major problems.
How to Register
To register, simply provide a username, password, and email address. You will also need to provide your full name, date of birth, gender, physical address, contact number, and default currency.
When clicking Complete during the registration process, you will be accepting the site’s terms and conditions. As with any site, we recommend reading these beforehand to see if there’s anything you may disagree with.
Slots Empire doesn’t seem to link to any of the other sites run by Arbath Solutions OU. This means that, even if you have an account with a site like Red Dog, you will still need to register.
While not mentioned when registering, the site adopts a KYC (Know Your Customer) policy that will require you to provide proof of your identity, physical address, and deposit method (except if you deposit using crypto).
This will usually need to be done shortly after you make your first deposit.
Payments and Withdrawals
Even though Slots Empire does accept cryptocurrency, you cannot play using it. Instead, you can simply use it to deposit into your player account. When this is done, your crypto will be converted into your default fiat currency. The default currencies are Euro, US dollar, and Australian dollar.
Cryptos that are supported when making a deposit are Bitcoin, Litecoin, Ethereum, Neosurf, and PayID.
Other ways to deposit using fiat currency are Visa, Mastercard, and American Express. There is also an option to deposit with the help of a live chat agent or over the phone by calling +1 850 2734 930 (a toll-free number).
You can withdraw your winnings from your player account. Withdrawals can be made using wire transfer, to your credit card, or via Bitcoin.
It should be noted that Bitcoin deposits take up to three working days. This is rather disappointing considering almost all other crypto casinos process crypto withdrawals almost immediately.
Bonuses and Promotions
To encourage new players to register, the site offers a very tempting welcome bonus of a 245% deposit bonus. What makes this so tempting is that there is no maximum limit mentioned for this deposit.
However, the bonus comes with a steep wagering requirement of 35 times the deposit amount plus whatever bonus you receive. Therefore, depositing $10 means that you will need to wager $374.50 just to claim your bonus.
Aside from this welcome bonus, however, the site has multiple other great promotions, which you can check out on our Slots Empire Bonuses page.
Reward Programs
The site doesn’t have any real reward program but does offer a type of scheme that rewards you with cashback. This isn’t stated anywhere on the site, and the only reason that we found out about it was that we asked support regarding if there was a program.
Sadly, support was unable to explain (even slightly) exactly how this program works and what real benefit you gain from it.
Usability
The site looks amazing and has an incredibly modern design. However, after signing in, the player lobby looks very outdated and (dare we say) underdeveloped.
Something that makes up for this is that the site can be accessed using almost any mobile phone. There is also a dedicated computer application that can be installed on any computer running Windows 7 or newer.
One other thing to mention is that the site doesn’t work at all using Microsoft Edge. Whether this will be addressed in the future remains to be seen.
Customer Support
There is a decent enough FAQ section, a contact phone number (+1 850 2734 930), and a support email address (assistance@slotsempire.com). In addition, there is a live chat option if you get stuck.
We connected to support using the live chat relatively quickly. While they did respond promptly, they weren’t much help when it came to our questions. This was especially true regarding the site’s reward program-which they seemed to have the same knowledge about as we did.
Rules and Restrictions
Rather than the usual age of 18, no player may register a player account unless they are over the age of 21.
There are also a fair number of countries that are banned from playing. These are listed under the FAQ section.
Conclusion
Slots Empire Casino has many things going for it. This includes accepting deposits using crypto, a decent game library, and support that is quick to respond (even if not very helpful).
What lets this casino down is the dated design of the main player lobby, the lack of information regarding the rewards program that may or may not exist, and the fact that you can’t play using crypto as a currency.
If you look past these flaws, Slots Empire is worth checking out if you are looking for a new semi-crypto casino to play at.
